Last update of page date 19.05.2020.
Monthly plans can be canceled by switching to the pay per campaign plan.
To close your account, follow these instructions.
To protect your privacy, our payment system
does not provide us with specific details for why your card was
declined. Messages like "declined" or "referral" are provided by the bank/card provider.
For more information on why your card was
declined, please contact your card provider directly. In the meantime,
you can try using another card to make a payment.
Did your bill increase this month? Monthly billing
is calculated based on the total number of active subscribers within an
account, so costs will fluctuate if subscribers are added or removed
during a billing cycle.
If the same email address is active on
multiple lists, it counts multiple times against the total. You can
avoid duplication by using segments to create sub-lists, instead of
having separate lists for different audiences.
Looking for an invoice? Access your billing history.
If there are exceptional circumstances
relating to the refund request, or if it's due to a problem with the
application itself, please contact us.
Please be aware that the following are not exceptions:
We encourage our customers to authenticate their sending domains.
Note that it can take up to 48 hours for our application to see your
DNS changes. If necessary, you can continue to send during this time.
As DNS changes occur outside of our system, our team cannot fast
track or troubleshoot this process. Please contact your DNS provider for
Support for the Campaign Monitor Salesforce Integration is provided by our partner, Beaufort 12. For product support and any questions about this integration, contact Beaufort 12.
Please view our system status page for updates.
Additional details that can help us respond sooner include: